Porsche continues to show best practice when it comes to car recalls as new details concerning the campaign to repair 991 911 GT3s emerge.
An email, which you can read below, has been sent to owners in North America explaining the course of action being undertaken by Porsche. In order to remove the risk of engine fire Porsche will replace the engines of all 785 affected GT3s. Production of the new engines will begin on 22 April.
In addition to the engine replacement Porsche will extend the factory warranty on those models for an extra 12 months. Compensation will also be provided to owners, although details of what that may entail are unknown at this stage.
Porsche attracted unwanted attention in mid-February when photos of a flaming 991 GT3 were posted to the internet. In the wake of that incident further reports of similar fires gave Porsche cause to launch an official investigation.
The cause of the fires was traced to a loose bolt in one of the conrods which could cause an oil leak giving the potential for oil to drip onto hot engine parts.
On 18 March Porsche advised all owners to stop driving their GT3s until the engine was replaced.
[Source: Autoblog | Thanks to Richard for the tip]
Letter to customers from Porsche Cars North America
Dear Mr. [REDACTED]:
I am writing as promised to inform you about the current status of our solution to the issue with the Porsche 911 GT3 model you have purchased.
We are aware that you are currently faced with an unsatisfactory situation. As a Porsche customer, you rightfully expect excellence in product and service performance. This particularly applies to you as a GT3 customer, as a brand ambassador with a shared passion for Porsche.
We are in the final phase of logistics planning and technical validation for the optimized piston rod screw connection and we will start production of the new engines the week of April 22nd. These engines will be distributed worldwide for installation in all 991-generation GT3 models built to date.
As soon as the new engine for your Porsche 911 GT3 is available, we will make contact with you gain to make specific arrangements. Please be assured that we will document the installation of the new engine into your vehicle and will provide you with a certificate to this effect.
Furthermore, as a gesture of our appreciation for your loyalty to Porsche, we will apply an additional 12-month Porsche Approved warranty to your 991 GT3 which will commence upon the expiration of the normal Porsche New Vehicle Limited Warranty. Additionally, we wish to compensate you for your inability to drive your GT3 during this time. Our GT3 Concierge will be in touch with you shortly to discuss the specifics and will also be at your service for any other individual assistance you may need.
I apologize once again for the inconvenience caused by this issue and thank you for your patience.
Yours sincerely,
Tim Quinn
Vice President, AfterSales Porsche Cars North America, Inc.
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One reply on “Porsche to extend warranty of affected GT3s”
In my experience, Porsche have always been good with support for their customers.
I had a C4S that I’d purchased new and when it was 12 months out of warranty, “particles” were discovered in the gearbox oil during a routine service.
The gearbox is a sealed unit, so a new one was the only solution.
Not only did they fully cover the cost of the new gearbox (despite being out of warranty) but since there wasn’t one in Australia, they flew one out from Stuttgart and had it fitted within a week of the problem being found.
Hard to ask for better service than that…!